Privacy Policy

1. Introduction

Casa Azul ("we", "our") respects the privacy of its visitors and guests. This Privacy Policy describes how we collect, use, store, and protect your personal information.

2. Information We Collect

2.1 Information Provided by You

• Booking Data: Name, email, phone, address
• Payment Data: Processed by secure third parties
• Preferences: Accommodation preferences, special needs
• Communications: Messages sent via contact forms

2.2 Information Collected Automatically

• Browsing Data: IP address, browser type, visited pages
• Cookies: Small files stored on your device
• Analytics: Website usage data

3. How We Use Your Information

We use your information to:

• Process and manage reservations
• Communicate regarding your stay
• Improve our services
• Send offers (with consent)
• Comply with legal obligations
• Ensure security and prevent fraud

4. Information Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Payment processing, email services
• Tourism Partners: Tour agencies (necessary data only)
• Legal Authorities: When required by law

5. Cookies & Similar Technologies

We use cookies to:

• Keep you connected during visit
• Remember your preferences
• Analyze site traffic
• Personalize content

You can control cookies in browser settings. Disabling cookies may affect website functionality.

6. Data Security

We implement technical and organizational security measures to protect your information:

• SSL/TLS encryption for transmission
• Secure data storage
• Restricted access to personal data
• Team privacy training

7. Your Rights (Privacy & Data Protection)

Under data protection laws, you have the right to:

• Access: Request a copy of your data
• Correction: Update incorrect information
• Deletion: Request data removal
• Portability: Receive structured data
• Revocation: Withdraw consent
• Opposition: Object to processing

8. Data Retention

We retain your information only as long as necessary to fulfill the described purposes or required by law (up to 5 years for tax purposes).

9. International Data Transfers

Your data may be processed on servers abroad under full legal compliance safeguards.

10. Minors

Our services are aimed at individuals aged 18 and older. We do not intentionally collect data from children.

11. Changes to This Policy

We may update this policy periodically. Significant changes will be notified on the website.

12. Contact

For privacy inquiries, contact us:

• Email: [email protected]
• Phone: +55 (67) 99248-2557
• Address: VG8X+93 - Bonito, MS, 79290-000, Brazil

13. Data Protection Officer (DPO)

Our Data Protection Officer is available at:

• Email: [email protected]